We are committed to providing quality shipping service to all of our customers. If you have any questions or concerns regarding our shipping policy, please do not hesitate to contact us.
- Delivery areas:
We ship our products across Canada. Shipping costs are free for all orders of $100 and more in Canada, and for orders of $75 and more in Quebec.
- Shipping costs:
Shipping costs are calculated based on the weight and destination of the order. They will be displayed at checkout for orders that are not eligible for free shipping.
- Order Processing Time:
We process orders within 1-3 business days of receiving the order.
- Delivery time:
The delivery time depends on the destination of the order and the delivery method chosen. We offer several delivery options, including standard and expedited mail service. Delivery times generally vary between 1 and 7 working days.
- Order Tracking:
We provide an order tracking number for all shipments. Customers can use this number to track the status of their order on the carrier's website.
- Customs Fees:
Customers are responsible for all customs fees and taxes associated with their order. These costs may vary depending on the country of destination and the type of product.
- Returns and Exchanges:
Damaged or defective products may be returned for a refund or exchange within 14 days of receipt of order. Please contact [email protected] to determine return costs.